Booking and visits
Calls are answered by someone who knows plumbing, so a few minutes on the phone usually tells you whether you need a visit. The questions below cover what comes up most.
Durham Region specifics
Water in Ajax is supplied and billed by the Region of Durham. Building permits for plumbing changes, such as adding a bathroom, are issued by the Town of Ajax. Some answers below point to those offices; check their current rules before relying on any detail.
Local tip Programs and rebates offered by the Region or the Town change over time. If we mention one, check the current terms on the official site.
More questions from callers
How fast can a plumber get to my Ajax home?
That hinges on the hour and on what is already booked. On the phone we give a realistic arrival window, and for urgent leaks we walk you through holding the damage back meanwhile.
Do I need to be home during the visit?
Yes, or another adult who can let us in and approve the work. We will not start any job without someone agreeing to the price.
Who is responsible for the pipe from the street?
Generally the Region of Durham looks after the water service up to the property line and the homeowner looks after the portion on private property. Call the Region to confirm for your address.
Is my water hard?
Durham Region draws water for Ajax from Lake Ontario, which is moderately hard. Many homes run fine without a softener; others choose one to protect fixtures and appliances.
Is a permit required to swap my water heater?
An identical replacement can be treated differently from a new installation or a change in fuel type. Ask the Town of Ajax building department about current permit rules for your situation.
Is bottled drain opener a good idea?
No. The caustic mix eats at old metal traps and burns whoever opens the line next. A plunger or a drain snake is safer.
Can you install a backwater valve?
Yes. Fitted in the building drain, the valve closes when municipal sewage tries to run uphill into your basement in a downpour. A permit is normally required.
What should I do if pipes freeze?
Crack open the closest tap, aim a hair dryer along the cold run, and keep torches away. If you cannot tell which stretch is iced up or a pipe has split, close the main valve and call us.